Dear Customer
You can use the PGMarkets Q&A library below to find answers to frequently asked questions.
We are committed to proactively and efficiently resolving any issues you may be experiencing
If you have any other questions, you can use the link on the side to contact the online specialist.
The PGMarkets customer support team is always available to assist you.
How do platform SWAPs come about and what factors affect them?
Why is the overnight interest rate on Wednesdays triple what it normally is?
What does margin mean and how is this calculated?
Is the forex market a fair market?
How to make money in forex trading?
Who are the main players in the Forex market?
When does the forex market open and close?
What makes the exchange rate move?
Frequently Asked Deposit Questions
Will I be charged an account inactivity fee if I stop trading?
Notes on withdrawals from non-bank accounts
Suddenly the market meets the deposit channel congestion
What is the flow of client funds?
How does PGM secure the funds?
Are my funds protected at PGM?
I deposit by UnionPay, can I withdraw by wire transfer? Can I deposit with my family's bank card?
Is there a fee for withdrawals?
How are you going to execute my deal?
If I have a problem with a trade, can I place an order over the phone?
Choose low volatility, high liquidity trading sessions.
Slippage Explained, How to Avoid Losses from Slippage?
Why is there a difference between the transaction price and the order price?
Additional Risk Warning Regarding Crosses
Risk of forced closure of accounts
Why did the transaction price break the stop loss/take profit price?
What is the percentage of your covered calls/forced closures?
What is your order fulfillment speed?
What are the minimum and maximum lot sizes?
Can an account be closed/deleted?
What is the company's profit model?
What are the advantages of trading at PGM?
Does slippage occur on your platform?
What is the PGM trade execution model?
Can I partially close a position (reduce the amount of an open position)?
Can I trade after the market closes?
Can I save my position for the weekend and major holidays?
I'm getting the error message "Invalid username or password", what should I do?
What is PGM's policy on slippage?
How long can I keep my position open?
Is there a limit to the number of positions that can be opened at one time?
What is the minimum number of transactions I need to make per month?
What is PGM's margin call level?
What happens if I don't have any free margin left in my account?
Why is my platform running slow while other broker platforms are working well?
Is a demo account the same as a real account?
When I try to place a trade, I get a "Market Closed" error. What does that mean?
Why can't I log in to my demo account?
Why am I getting an "invalid account" message?
How do I log in to the mobile trading platform?
Why am I getting an "Automator Failed" error on the mobile app?
Opening time of the derivatives market?
Is there a difference between a demo account and a live account?
What if the certificate of residence is issued in the name of my parents/spouse?
How long does it take to get verified?
Why do you keep rejecting my documents?
What should I do if I can't provide the requested documents?
How do platform SWAPs come about and what factors affect them?
Why is the overnight interest rate on Wednesdays triple what it normally is?
What does margin mean and how is this calculated?
Is the forex market a fair market?
How to make money in forex trading?
Who are the main players in the Forex market?
When does the forex market open and close?
What makes the exchange rate move?
Frequently Asked Deposit Questions
Will I be charged an account inactivity fee if I stop trading?
Notes on withdrawals from non-bank accounts
Suddenly the market meets the deposit channel congestion
What is the flow of client funds?
How does PGM secure the funds?
Are my funds protected at PGM?
I deposit by UnionPay, can I withdraw by wire transfer? Can I deposit with my family's bank card?
Is there a fee for withdrawals?
How are you going to execute my deal?
If I have a problem with a trade, can I place an order over the phone?
Choose low volatility, high liquidity trading sessions.
Slippage Explained, How to Avoid Losses from Slippage?
Why is there a difference between the transaction price and the order price?
Additional Risk Warning Regarding Crosses
Risk of forced closure of accounts
Why did the transaction price break the stop loss/take profit price?
What is the percentage of your covered calls/forced closures?
What is your order fulfillment speed?
What are the minimum and maximum lot sizes?
Can an account be closed/deleted?
What is the company's profit model?
What are the advantages of trading at PGM?
Does slippage occur on your platform?
What is the PGM trade execution model?
Can I partially close a position (reduce the amount of an open position)?
Can I trade after the market closes?
Can I save my position for the weekend and major holidays?
I'm getting the error message "Invalid username or password", what should I do?
What is PGM's policy on slippage?
How long can I keep my position open?
Is there a limit to the number of positions that can be opened at one time?
What is the minimum number of transactions I need to make per month?
What is PGM's margin call level?
What happens if I don't have any free margin left in my account?
Why is my platform running slow while other broker platforms are working well?
Is a demo account the same as a real account?
When I try to place a trade, I get a "Market Closed" error. What does that mean?
Why can't I log in to my demo account?
Why am I getting an "invalid account" message?
How do I log in to the mobile trading platform?
Why am I getting an "Automator Failed" error on the mobile app?
Opening time of the derivatives market?
Is there a difference between a demo account and a live account?
What if the certificate of residence is issued in the name of my parents/spouse?
How long does it take to get verified?
Why do you keep rejecting my documents?
What should I do if I can't provide the requested documents?